40% reduction in credit notes created per month for Manufacturing client

Project Objective:

  • Reduce the effort needed for correction of key fields on orders
  • The outcome was to be measured by the reduction in number of credit notes created versus orders entered in a month

Project Context

  • The client had to create unusually high number of credit for their customers
  • One of the leading reasons was errors in order entry
  • We analyzed the process and found the key fields that were prone to errors. We then mapped the expected values
  • The automated script would go into the appropriate SAP documents and check the values in these key fields with expected values
  • In case of a mismatch such orders were flagged

Project outcome

  • This automated script resulted in 40% reduction in number of credit notes to be created without a corresponding increase in the effort for error checking