CASE STUDY 2: SAP SUPPORT FOR A CANADIAN MANUFACTURING CUSTOMER

Project objective:

  • Provide SAP Support for the customer’s SAP system to ensure business connectivity at competitive rates than the incumbent vendor

Details of project:

  • We successfully replaced the incumbent SAP service provider and brought down the customer’s SAP support cost compared to what they used to spend .
  • The support provided was high quality and we ensured business continuity

Outcome:

  • We reduced the customer’s SAP support spend by 70% YOY while ensuring a high quality of support